Careers–Resident House Manager

Position Title: Resident House Manager

Primary Location: RMH on the campus of Nemours Children’s Hospital*
*Additional coverage will be required at RMH on the campus of AdventHealth and RMH on the campus of Orlando Health Arnold Palmer Hospital for Children and Winnie Palmer Hospital for Women & Babies.

Employment Status: Full Time, Non-Exempt

Reports to: House Manager

Responsibility: The primary responsibility of the Resident Manager is to help oversee the general operation of the Ronald McDonald House in the evening and overnight. The Resident Manager is directly involved in delivering our mission and program goal of offering comfort and care to every person who walks through the doors of our Houses, including guest families, volunteers, and donors.

Specific Duties:

• Provide exceptional customer service and hospitality to all guest families, volunteers, donors, and visitors.
• Live on-site at the Ronald McDonald House from Sunday through Thursday to be on call for emergencies and help with after-hour check-ins and lockouts.
• Serve as a primary contact in the evening for guest families from the time of application.
• Respond attentively to any overnight emergencies, lockouts, or arranged check-ins.
• Provide a comfortable, stable, and clean environment in the House.
• Provide detailed record keeping and regular reporting to the supervisor of all communication with guest families, volunteers, and groups, facility maintenance, policies, and safety/emergency incidents.
• Share responsibility with the Operations Team to ensure the facility is fully staffed 24/7/365.
• Help manage vendor relationships upon arrival at the House
• Support the organization’s Volunteer Team by providing effective leadership for in-house volunteers, interns, and individuals completing community service learning, and work closely with Share-A-Meal providers and groups.
• Support the organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors, and visitors.
• Maintain daily operations and assigned projects in the absence of the House Manager.

Qualifications:

• Bachelor’s degree is preferred, but not required.
• At least one year of non-profit management, hospitality management, or other customer service-related experience.
• Solid proficiency with Microsoft Outlook, Word, and Excel.
• Excellent interpersonal and communication skills – verbal and written.
• Ability to multi-task, prioritize, show initiative, and take direction well.
• Proactive time management skills.
• Strong attention to detail.
• Consistently able to work efficiently to meet deadlines.
• Tactful and diplomatic with a positive attitude.
• Flexible and trustworthy with a high level of integrity.
• Works well independently and as a team player.
• Ability to demonstrate solid judgment and decision-making.
• Valid Florida driver’s license and operable vehicle.

How To Apply:

Please email your resume and cover letter to hr@rmhccf.org with the subject line “Resident Manager Application – [Your Name]”. Be sure to attach any additional documents or portfolios as applicable.

Equal Employment Opportunity

RMHCCF is an Equal Opportunity Employer. Employment opportunities at RMHCCF are based upon one’s qualifications and capabilities to perform the essential functions of a particular job, with or without reasonable accommodation. The organization will provide reasonable accommodations as necessary and where required by law so long as the accommodation does not pose an undue hardship on the business. RMHCCF prohibits harassment and discrimination based on race, color, religion, sex, including sexual orientation or gender identity, pregnancy, childbirth or related medical conditions, national origin, age, military or veteran status, marital status, disability, genetic information, or any other characteristic protected by law.

`This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.