Careers–Weekend House Manager

Position Title: Weekend House Manager

Primary Location: RMH on the campus of Nemours Children’s Health*
*Additional coverage will be required at RMH on the campus of AdventHealth for Children and RMH on the campus of Orlando Health Arnold Palmer Hospital for Children and Winnie Palmer Hospital for Women & Babies.

Employment Status: Part Time, Non-Exempt

Reports to: House Manager

Job Description: The primary responsibility of the Weekend House Manager is to help oversee the general operation of the Ronald McDonald House on the weekends.  The Weekend House Manager is directly involved in delivering our mission and program goal of offering comfort and care to every person who walks through the doors of our Houses, including guest families, volunteers, and donors.

Specific Duties:

• Provide exceptional customer service and hospitality to all guest families, volunteers, donors, and visitors.
• Sleep onsite at Ronald McDonald House from Friday through Sunday to be on call for emergencies and help with after hour check-ins and lockouts.
• Serve as a primary contact for guest families from time of application throughout their stay.
• Respond attentively to any overnight emergencies, lockouts, or arranged check-ins.
• Provide a comfortable, stable, and clean environment in the House.
• Help manage vendor relationships upon arrival at the House.
• Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies and safety/emergency incidents. 
• Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365.  
• Support organization’s Volunteer Team by providing effective leadership for in-house volunteers, interns and individuals completing community service learning, and work closely with Share-A-Meal providers and groups.
• Support organization’s Development Team by cultivating relationships and sharing partnership opportunities with families, volunteers, donors and visitors. 
• Maintain daily operations and assigned projects in the absence of the House Manager. 

Qualifications:

• Bachelor’s degree is preferred, but not required.
• At least one year of non-profit management, hospitality management, or other customer service related experience.
• Solid proficiency with Microsoft Outlook, Word, Excel.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to multi-task, prioritizes, show initiative and take direction well.
• Proactive time management skills.
• Strong attention to details.
• Consistently able to work efficiently to meet deadlines.
• Tactful and diplomatic with a positive attitude.
• Flexible and trustworthy with a high level of integrity.
• Works well independently and as a team player.
• Ability to demonstrate solid judgment and decision making.
• Availability to work at least two full weekends or three half weekends a month. Holiday availability is also necessary. 
• Availability and flexibility to work different shifts at different locations throughout the month. 
• Valid Florida driver’s license and reliable transportation.

Equal Employment Opportunity

RMHCCF is an Equal Opportunity Employer. Employment opportunities at RMHCCF are based upon one’s qualifications and capabilities to perform the essential functions of a particular job, with or without reasonable accommodation. The organization will provide reasonable accommodations as necessary and where required by law so long as the accommodation does not pose an undue hardship on the business. RMHCCF prohibits harassment and discrimination based on race, color, religion, sex, including sexual orientation or gender identity, pregnancy, childbirth or related medical conditions, national origin, age, military or veteran status, marital status, disability, genetic information, or any other characteristic protected by law.

`This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.